• Coordinator, Call Center

    Locations US-CA-Hollywood
    Paramount Pictures
  • Overview and Responsibilities

    This position is responsible for answering all incoming phone calls in an "information-desk" environment and supporting other Consumer Services departments including Guest Relations, Studio Store, and Parking.


    Responsibilities to include, but not limited to:

    • Answer all incoming calls to the Call Center
    • Answer roll over calls for Guest Relations
    • Answer all Guest Relations calls during Guest Relations after hours; provide tour information and make tour reservations
    • Provide phone backup for the Executive Assistant to the SVP and Executive Director
    • Generate gate passes as requested by on lot tenants and employees
    • Collects and prepares daily production report to determine parking space deficiencies
    • Maintain the Consumer Services Parking calendar to reflect all parking activities on the lot
    • Distribute parking validations and complete corresponding service orders
    • Archive ID/Parking application forms onto the computer
    • Process orders in SAP and/or Maximo for the Studio Store, Compass, the Mailroom, and other Consumer Services departments as needed; generate orders, receive invoices, receive goods, modify existing orders
    • Manage inventory of tag supplies for the studio store.
    • Manage and order Office Supply Inventory for Guest Relations.
    • Process employee DVD orders
    • Maintain the online employee DVD catalog; add and delete titles and verify product detail
    • Request item numbers from Finance for new store inventory
    • Notify customers of their DVD orders after receipt of goods
    • Assist in Guest Relations operations as needed including weekends, evening as holidays as needed.
    • Additional projects as needed.



    Basic Qualifications

    • 1+ years experience in a customer or client services role, or similar experience
    • Proficiency with Microsoft Office
    • Ability to provide friendly and efficient customer service for a variety of callers


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