Applications Support Manager - Xytech

Paramount Pictures

Overview and Responsibilities

Paramount Pictures Corporation (PPC), a global producer and distributor of filmed entertainment, is a unit of Viacom (NASDAQ: VIAB, VIA), a leading content company with prominent and respected film, television and digital entertainment brands. Paramount controls a collection of some of the most powerful brands in filmed entertainment, including Paramount Pictures, Paramount Animation, Paramount Vantage, Paramount Classics, Insurge Pictures, MTV Films, and Nickelodeon Movies. PPC operations also include Paramount Famous Productions, Paramount Home Media Distribution, Paramount Pictures International, Paramount Licensing Inc., and Paramount Studio Group.


This position is responsible for defining and managing business and functional requirements processes and procedures; applications, systems, and projects to support Paramount Studio Systems. Paramount Studio Systems IT group supports the following business units: Safety and Security, Consumer Services, Facilities, Production and Technical Operations.


Responsibilities to include, but not limited to:

  • Defining, documenting, and evaluating the current business functions and information needs
  • Partner with the business client to design improvements to the business processes or to re-engineer the processes in order to achieve increased efficiency and effectiveness
  • Provide on-going support and troubleshooting for managed applications and/or infrastructure systems; escalating issues as necessary, including performing hands-on correction of problems, if needed
  • Design technical specifications, assign programming and testing tasks for off-shore team
  • Assist in development project plans, lead business meeting, providing expectations regarding completion on time and within the scope
  • Work with Information Processing and Systems Planning staff, other systems development teams, and outside vendors, where appropriate, to plan and schedule required resources
  • Train system users and ensures systems efficiency
  • Lead post-implementation reviews of the application to ensure its effectiveness and relevance to the business

Basic Qualifications

  • Specific experience providing front and backend support of Xytech Solutions platform
  • 5+ years experience in a related position/system assisting a large and high priority client base
  • 3+ years experience supporting systems implementations
  • Background in Customer Service and/or Vendor Management preferred
  • Business knowledge of inventory and ordering systems preferred
  • Bachelor's degree in Business or Computer Science is preferred

Additional Qualifications

  • Informed about the state of computer technology
  • Desire and ability to develop professionally, both by learning from and sharing knowledge with co-workers
  • Great communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relationships among all levels of an organization
  • Flexibility and expediency in learning new modules as required
  • Good system configuration knowledge
  • Strong application software skills including MS Office applications, and knowledge of relational databases (MS Access, SQL Server) are highly desired


Eligibility requirements:

  • Interested candidates must submit a resume/CV online to be considered
  • Must be willing to submit to a background investigation
  • Must have unrestricted work authorization to work in the United States


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